Returns Policy

While we hope that you are satisfied with any products purchased  from time to time you may wish to cancel or return goods.

You can cancel your order at any time up to 7 working days after the day of delivery. If you wish to cancel your order please contact the parts department at Rattray ATV on 01764 664994 or email parts@rattrayatv.co.uk to obtain confirmation of cancellation.

While you do not need to give a reason when cancelling an item we appreciate your feedback so we can improve our service in the future.

If you cancel your order after goods have been dispatched goods must be returned in their original condition at your own expense. You must also ensure that you package items in such a way as to protect against damage in transit.

If you fail to return the goods, we will collect them, and charge you for the cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and goods suffer deterioration or damage reducing the value of the goods, we will charge you for the reduction in value.

Should you wish to return goods out with the cancellation period or goods are faulty please contact the parts department on 01764 664994 or parts@rattrayatv.co.uk and we will deal with the matter in accordance with your legal rights.

This policy does not affect your legal rights.